Lalu (Medi2Data) Service Non-NHS Work Administration

From June 2026, our practice will be outsourcing some medical reports to Lalu (formely known as Medi2data), who will process your report on our behalf, using their system eMR.

Lalu are able to complete most types of factual reports, and in most cases can do so in a much quicker turnaround time than the practice is able to. For example, Lalu aim to complete a report within 14-28 days; however, during busy periods this can take the practice up to 6-8 weeks.

For more information on Lalu visit - https://lalu.co.uk/ 

Lalu is an NHS accredited supplier to GP Surgeries across the UK, who have developed a digital system called eMR, which enables Medi2Data to create digital, medical reports.

No. If you would prefer that we do not outsource your report to Lalu to complete on our behalf you are able to tell us by indicating on the form below.

However, this will likely mean that the report will take longer to process internally than using the Lalu service.

You can withdraw your consent to allowing Lalu to process your data for this purpose, on behalf of the practice at any time. In order to do this you will need to email bmp.administration@nhs.net with your withdrawal of consent for this purpose.

Please note that your report may already be with Lalu; if this is the case we contact Lalu to request they stop processing.

Lalu (Medi2Data) Processing Consent Form – Fill out form

When your report has been requested via a third party, the fastest way to receive an update is to go to https://tracker.lalu.co.uk/ 

This is an automatic Medical Evidence Tracker and it will ask you for the case reference code, here you can then view the progress of your request.

You can also email or call the team via customerservice@lalu.co.uk and 0333 3055 774 to discuss your report or any concerns regarding your personal data.