Why does the receptionist need to ask what's wrong with me?
It is not a case of the receptionists being nosey!
The reception staff are members of the practice team and it has been agreed they should ask patients 'why they need to be seen'.
Reception staff are trained to ask certain questions in order to ensure that you receive:
- the most appropriate medical care,
- from the most appropriate health professional,
- at the most appropriate time.
Receptionists are asked to collect brief information from patients:
- to help doctors prioritise house visits and phone calls
- to ensure that all patients receive the appropriate level of care
- to direct patients to see the nurse or other health profession rather than a doctor, where appropriate
Reception staff, like all members of the team, are bound by confidentiality rules
- any information given by you is treated strictly confidentially
- the Practice would take any breach of confidentiality very seriously and deal with accordingly
- you can ask to speak to a receptionist in private away from reception
- however, if you feel an issue is very private and do not wish to say what this is, then this will be respected
Thank you for your support
You will be offered one of the following appointments:
- A routine appointment with a doctor up to 4 weeks ahead
- A routine appointment with a nurse or healthcare assistant
- A same day appointment
- An appointment with a nurse in the Minor Illness clinic [for anyone presenting with a new complaint such as sore throat, chest infection]
- An emergency appointment if you feel that your symptoms cannot wait until the following day. You will be asked to come to the surgery and sit and wait, and to discuss a single problem only. You will be seen by one of the doctors working that day and will not be able to choose which doctor you see.
- Home visits can be requested as normal, but a visit cannot be guaranteed by the receptionist as a doctor may telephone you to carry out an assessment with you.
Please be aware that the doctors have asked the reception staff to ask you the nature of your problem in order to signpost you to the most appropriate type of appointment.
Appointments are also available from the new GP Extended Opening Hours, run by Shropdoc, from 6-8pm on weekdays and 9am – 1pm on Saturdays. These appointments are not booked by the Practice and you should ring 0333 222 6649 to obtain one. The appointments will not be in this Practice and you may have to travel to another local practice. The doctors will have access to your medical records.