This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

 

New Service coming soon - see latest news for more infomation

 

**Job Vacancy – Full time Salaried GP** 

 **See Job Vacancies link for more details**

Patient Online Access - Did you know you can now access your own Coded Medical Record online? Online Access also allows you to: Book / Cancel your own Routine GP Appointments, Order your Repeat Prescription Items and View your Allergies and Immunisation history. Ask at Reception or view the 'Online Services' tab for more details

BRIDGNORTH MEDICAL PRACTICE WILL BE CLOSED FROM

12:00 ON WEDNESDAY 5TH DECEMBER

FOR MANDATORY TRAINING

WE RE-OPEN ON THURSDAY 6TH DECEMBER AT 08:30

FOR URGENT ADVICE OR HELP PLEASE RING 111

.

 

Why does the receptionist need to ask what's wrong with me?

It is not a case of the receptionists being nosey!

The reception staff are members of the practice team and it has been agreed by the GPs that they should ask patients 'why they need to be seen'.

Reception staff are trained to ask certain questions in order to ensure that you receive:

  • The most appropriate medical care,
  • From the most appropriate health care professional,
  • At the most appropriate time.

Receptionists are asked to collect brief information from patients:

  • To help doctors prioritise home visits and phone calls
  • To ensure that all patients receive the appropriate level of care
  • To direct patients to see the nurse or other health care professional rather than a doctor, where appropriate.

Reception staff, like all members of the team, are bound by confidentiality rules:

  • ANY information given by you is treated strictly confidentially
  • The Practice would take any breach of confidentiality very seriously and deal with it accordingly.
  • You can ask to speak to a receptionist in private away from reception if you wish.
  • If you feel an issue is very private and do not wish to say what this is, then this will be respected.

 

Thank you for your support

Appointments

 

 

 

You will be offered one of the following appointments:

  1. A routine appointment with a doctor up to 4 weeks ahead

  2. A routine appointment with a nurse or healthcare assistant

  3. A same day appointment

  4. An appointment with a nurse in the Minor Illness clinic [for anyone presenting with a new complaint such as sore throat, chest infection]

  5. An emergency appointment if you feel that your symptoms cannot wait until the following day.  You will be asked to come to the surgery and sit and wait, and to discuss a single problem only.  You will be seen by one of the doctors working that day and will not be able to choose which doctor you see.

  6. Home visits can be requested as normal, but a visit cannot be guaranteed by the receptionist as a doctor may telephone you to carry out an assessment with you.

Please be aware that the doctors have asked the reception staff to ask you the nature of your problem in order to signpost you to the most appropriate type of appointment. 

Appointments are also available from the new GP Extended Opening Hours, run by Shropdoc, from 6-8pm on weekdays and 9am – 1pm on Saturdays. These appointments are not booked by the Practice and you should ring 0333 222 6649 to obtain one. The appointments will not be in this Practice and you may have to travel to another local practice. The doctors will have access to your medical records.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website